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Individual Counselling

We understand that seeking counselling can be a daunting prospect and so we want to make it as stress-free as possible.

Many people use counselling to help them through periods of distress or difficulty. These include:

  • feeling anxious or depressed
  • feeling overwhelmed, confused or under stress
  • feeling lonely or isolated
  • feeling in need of support and understanding
  • having difficulty relating to others, in personal or work relationships
  • experiencing a personal crisis such as marriage break-up or bereavement
  • undergoing life changes such as redundancy or retirement
  • historical traumatic experiences
  • facing a problem which is hard to talk about or resolve

The counsellor works together with you to help you deepen your understanding and self-awareness, by exploring issues and what may be the underlying causes.

How counselling can help you

Counselling takes place in a safe, confidential environment in our offices or can be offered remotely via Zoom or by telephone. We will do our best to meet your preferences, but please note that remote sessions are subject to availability at the time.

The confidential space offered creates the opportunity for you to feel safe to explore what has brought you to counselling. Sharing your concerns with someone who is not directly involved can bring immediate relief, and over time it is possible to find new perspectives and to feel better able to cope in new ways.

Our counsellors

A counselling relationship is different from other relationships. Our counsellors are trained to listen and respond in a non-judgmental way. You will see your counsellor for regular weekly sessions and the relationship you build is an important part of your work together.

Our team of counsellors comprises those who are qualified and accredited by the BACP and those who are currently undertaking an advanced level clinical training. All of our counsellors undergo a rigorous selection process and receive regular clinical supervision.


We are an organisational member of the British Association of Counselling and Psychotherapy (BACP). As a member, this means that Basingstoke Counselling Service is a regulated, professional organisation whose work is within an ethical framework for good practice.

The counselling process

After you have sent in your application for counselling, we will arrange an initial consultation, which will last up to 90 minutes. This session enables us to hear what brings you to counselling and to understand more about you. This is also your opportunity to ask any questions you have and decide with the counsellor whether the counselling we offer is right for you.

If you decide to move forward with counselling you will then be allocated a counsellor for your ongoing sessions. These sessions are on the same day at the same time each week and last for 50 minutes.

You may find at times counselling can be difficult or uncomfortable. It is not always easy to know what to expect or how to proceed when you are given time to talk about yourself. Let the counsellor know how you are feeling and raise any concerns you have, as this is an important part of counselling.

Our approach

At Basingstoke Counselling Service we are fortunate enough to offer different routes into individual counselling depending on your circumstances. We recognise that each journey is individual and therefore we support you to follow the route most suitable for you.

  • Working in an open-ended way means that your sessions will continue for as long as you and your counsellor feel is beneficial. There is a fee for this service. If you would like to find out more and refer yourself for open-ended counselling, please click here.
  • If you are experiencing financial hardship and would like to find out more and apply for a fixed number of free counselling sessions, please click here.
  • If you have been referred for short-term counselling by your employer as part of their Employee Wellbeing Programme, please speak with your HR department for the appropriate forms.

Open-ended counselling fees and appointments

There is a fee of £50 for the initial consultation appointment and payment of this is required in order to complete the application process. If this fee is prohibitive, please note this in the relevant space on your application and we will discuss this with you. If you are unable to complete online payments, please email or phone us. You can find out how to pay using the following link – How to pay online

It also costs £50 for our Service to provide each subsequent counselling session. This fee can be negotiated if this is unaffordable to you, to a minimum of £15. You will be able to discuss and agree your weekly fee when counselling commences.

To get the most from your sessions, continuity is important. Therefore, once your weekly counselling sessions have begun, a commitment is made by both counsellor and client to attend on a regular basis. In light of this, payment is required for all sessions, whether or not you are able to attend.

We are a registered charity (no. 900559) and do not receive any Government funding, so we rely on the fees our clients pay to continue providing this valuable service.

To apply for open-ended counselling, please apply here

Assistance Fund

We recognise that counselling is a financial commitment, which not everybody can afford. In light of this, we are able to offer an initial consultation appointment and up to 16 subsequent weekly counselling sessions at no cost if you meet the eligibility criteria.

In order to apply, you must be in receipt of one of the following benefits*:

  • Universal Credit
  • Pension Credit
  • Council Tax Support
  • Maternity Support (Sure Start Maternity Grant)
  • Tax Credits
  • New Style Job Seekers
  • New Style Employment and Support Allowance

*Please note you will be required to show proof that you are in receipt of benefits before you are eligible to receive counselling. Our team will contact you once your form is received to send copies of the necessary documents.

The funding for this Service has been generously provided by Basingstoke & Deane Borough Council and National Lottery Awards for All.

Due to overwhelming demand for this service, the Assistance Fund is currently closed to new applications. We will update our website as soon as this changes.